Call for Experience Session Papers

The IM 2017 symposium will include an Experience Session program. Experience Sessions will complement the Technical Sessions with contributions that emphasize practical experiences and lessons learned in applying, implementing, and deploying management technology. They will focus on aspects such as real-world deployment scenarios, experiences with the management of new services and technology, industrial applications of management technology, implementation examples of new management technology, organizational impact, and business cases. Experience sessions are particularly aimed at decision makers and experts from industry.

Topics of Interest

Specific topics of interest include but are not limited to those included in the general Call for Papers.

  • Management case studies and best practices
  • Issues and experiences with practical deployments
  • Software Defined Networks and enabling technologies
  • Open source SDN frameworks, OpenDaylight
  • Experiences with OpenFlow deployments
  • Orchestration and SDN controllers
  • Network Functions Virtualization implementations
  • Data center automation
  • Management of cloud
  • Management of 5G Networks
  • Cloud service assurance
  • Management of grids and smart grids
  • Big Data analytics in management
  • Management of virtualized environments
  • OSS/BSS development
  • Virtualization of operation centers and help desks
  • Organizational aspects of IT service management
  • Risk Management and IT governance
  • Service engineering and operational challenges
  • Management of emerging networks and services
  • Green management and managing energy efficiency
  • Building automation and management
  • Smart buildings, industrial automation and management
  • Experiences with autonomic networking and self-management
  • Application of machine learning and data mining to management
  • Advances in standardization
  • Management information models
  • Management standards and enabling technologies
  • Integration technologies for management
  • Managing interactive media
  • Social networking infrastructure and management
  • Event correlation, diagnostics, fault, performance management
  • Billing and accounting models and service level management
  • Business alignment of IT service management
  • Experiences with Call Home frameworks
  • Managed service provider issues
  • Service delivery and service assurance
  • Experiences with process engineering and frameworks (ITIL, eTOM)

Submission Instructions

Submissions should be made using the JEMS conference submission system.

Papers for the Experience Sessions must be written in English and adhere to one of the following two format options:

  • Option 1: Annotated Slides. Papers should have a visual in the upper half of a page and the explanatory text in the lower half. Paper submissions must not exceed 15 annotated visuals including title and references, in PDF only. Check this example.
  • Option 2: IEEE 2-column format. This is the same format as for Technical Sessions. Paper submissions must not exceed 6 pages, in PDF only. Check this example.

The paper submission template is available on:

Submitted papers may not be submitted for conference publication, journal publication, or be under review for any other conference or journal.

The papers accepted for publication in the Experience Session, and actually presented at the symposium by one of the authors (as per the IEEE no show policy), will be published in the official electronic proceedings of IM 2017 in IEEE Xplore.

For more information, please contact the experience session co-chairs at E-mail:

Important Dates:

  • Paper Registration: September 30, 2016 (firm deadline)
  • Paper Submission: September 30, 2016 (firm deadline)
  • Notification of Acceptance: November 11, 2016
  • Camera Ready Papers: January 27, 2017

Experience Session Co-Chairs

  • Yixin Diao (IBM, USA)
  • Francisco Fontes (Altice Labs, Portugal)
  • Clarissa Marquezan (Huawei, Germany)